Self Service Portal Update Requires All Users to Create New Accounts

Published on September 10, 2024

The Los Alamos County Community Development Department is notifying the public that all users of the Citizen Self Service Portal, which includes planning, business licenses, land use and building permitting, will need to create new accounts, even if they previously had one. This update is part of ongoing improvements to enhance the user experience within the system.

What You Need to Do:

1. Visit the Portal: Go to lacnm.com/cssportal.
2. Create a New Account: Click the "Create an Account" button and follow the on-screen instructions.
3. Verify Your Information: Ensure your contact details are accurate through an email.
4. Validate User Information: For security reasons, you must validate your user information after email verification.

For assistance with account creation or if you encounter any issues, please contact us at 505-662-8120, or visit the Community Development Department during regular business hours.

We appreciate your cooperation as we work to make our services better for all citizens. Thank you for your patience and understanding.

For further updates and news, follow us on Facebook or visit our website at lacnm.com/cdd.