Utility Payment Options

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Ways to Pay Your Department of Public Utilities Bill

For all inquiries regarding your Department of Public Utilities bill (electric, gas, water, wastewater and refuse services), please contact the Customer Care Center.

  • Cycles 10 through 15 (White Rock): Read on the 1st of each month. August bill will be approximately 31-day read cycle.
  • Cycles 20 through 23 (Eastern Area & Townsite): Read on the 8th of each month. August bill will be approximately a 38-day billing cycle.
  • Cycles 30 through 35 (Western Area towards North Community): Read on the 15th of each month. August bill will be approximately a 45-day billing cycle.
  • Cycles 40 through 43 (Mesas): Read on the 22nd of each month. August bill will be approximately a 52-day billing cycle.

We understand these extended billing periods may lead to higher bills and could create financial strain. Please contact the Customer Care Center to better understand assistance options and payment plans. 

Los Alamos Now App

Download and tap the "Pay Utility Bill" option, complete with the Blinky emoji. You will be directed to the secure one-time payment option via Paymentus.

screenshot of Los Alamos Now app homepage with Pay Utility Bill circled

View your Utility Bill and Pay Online

Pay Online (one-time payment)

Visit the Paymentus website (our bill payment vendor) to enter a credit card, debit card or e-check to pay your utilities bill online. You will be prompted to enter your DPU Customer ID and Account numbers which can be found on your utility bill.

Pay Over the Phone

Call Paymentus at (866) 417-0694 to pay your utilities bill over the phone. You will be prompted to enter your DPU Customer ID and Account numbers which can be found on the upper right corner of your utility bill.

 

Sign up for Automatic Payments

Simplify your life and sign up for automatic payments below. The Department of Public Utilities will draft payments 20 days after your utility bill is issued from your bank, savings & loan or credit union. 

 

Mail Your Payment

You can mail your payment to:

Los Alamos County
P.O. Box 99
Los Alamos, NM 87544

Pay in Person or at a Drop Box

You may pay your utilities bill in person at the Customer Care Center or at one of our two drop boxes, also located at the: 

Municipal Building
1000 Central Avenue
Los Alamos, NM 87544

  1. Customer Care Center (located in the lobby) is open Monday - Friday from 8 a.m. - 5 p.m.
  2. Drop box located across the hall from the Customer Care Center, Monday - Friday from 8 a.m. - 5 p.m.
  3. Drop box located in the parking lot. Available 24/7.  Customer Care staff retrieves payments every business day at 5 p.m.

 

 

Utilities Assistance Program

If you are in need of financial assistance, or if you'd like to help others who may be struggling to pay their utility bills, click below. 

Apply & Support

Contact Us

Customer Care Center

Municipal Building Lobby

1000 Central Avenue

Los Alamos, NM

Email: CustomerCare@losalamosnm.gov

Phone: 505.662.8333

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