Upcoming closures for Customer Care Center

Published on October 28, 2026

Los Alamos, New Mexico—The Los Alamos County Customer Care Center will be closed today Wednesday, October 28 from 12:30 to 2 p.m. and Monday, November 2 from 8:30 a.m. to 3 p.m.

Customer Care staff will be attending an annual employee recognition event on Wednesday, October 28, and will resume regular operations upon returning to the office at 2 p.m.

A software upgrade, originally scheduled for Monday, October 19 and postponed until Monday, November 2, will close public-facing operations of the Customer Care Center from 8:30 a.m. to 3:00 p.m. During this closure, the Community Development Department will accept exact cash or check payments and issue written receipts in the permit office. The Customer Care staff will be in training during this time.

Upon return, staff will be available by phone and will respond to email and voicemail messages. Payments will continue to be accepted; however, staff will be unable to make changes or enter transactions to utility accounts. After the upgrade is completed on Tuesday, November 3, staff will resume processing payments and will enter all pending transactions. 

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About Los Alamos DPU
The Los Alamos County Department of Public Utilities (DPU) is county-owned. It provides Los Alamos County with electric, natural gas, water and wastewater services. Unlike an investor-owned utility, DPU focuses on providing good service and being involved in the community rather than profits. It is a department under the Los Alamos County government, owned by the community, and governed by the Board of Public Utilities.

Los Alamos Department of Public Utilities | 1000 Central Avenue | Los Alamos, NM 87544 | CustomerCare@LosAlamosNM.gov